SHIPPING RESPONSIBILITY

The gallery or the represented artist is responsible for shipping the artwork to the collector. ARTEDUSA does not handle physical logistics — the seller chooses the carrier, packaging method, and shipping timeline.

It is essential to ship the artwork within 14 days of the order being placed. Failure to do so will result in an automatic refund to the buyer through the escrow system.

PACKAGING GUIDELINES

Proper packaging is the seller's responsibility and is critical to ensuring the artwork arrives in perfect condition. We recommend the following best practices:

• Use acid-free tissue paper or glassine to wrap the artwork surface.
• Protect corners with foam or cardboard corner protectors.
• Use a rigid, appropriately sized box with sufficient padding material.
• For framed works, apply painter's tape in an X pattern across the glass to prevent shattering.
• Include a 'Fragile' label and orientation arrows on the outer packaging.

CARRIER AND TRACKING

You are free to choose any carrier. While adding a tracking number is optional, we strongly recommend it. A tracking number allows both you and the collector to monitor the shipment, and it serves as proof of shipping in case of disputes.

Shipping costs set by the gallery are fully returned to the seller — the platform does not take any commission on shipping fees.

MARKING AN ORDER AS SHIPPED

Once the artwork has been shipped, go to Dashboard → Orders, select the relevant order, and click 'Mark as shipped'. You can optionally enter the tracking number at this point. The buyer will be automatically notified that their artwork is on its way.