COMPLETE PAYMENT TIMELINE

The ARTEDUSA payment process is designed to protect both buyers and sellers through a structured timeline with clear deadlines and automatic safeguards.

STEP 1: PAYMENT CAPTURE

When a collector completes a purchase, the full amount (artwork price + shipping) is captured immediately. The funds are held securely by the platform in escrow.

STEP 2: SHIPPING (14-DAY DEADLINE)

The gallery or artist has 14 days from the date of purchase to ship the artwork and mark the order as shipped in the dashboard.

If the artwork is not shipped within 14 days, the platform automatically issues a full refund to the buyer. This safeguard protects collectors from non-delivery.

STEP 3: RECEIPT CONFIRMATION (30-DAY DEADLINE)

After the order is marked as shipped, the buyer has 30 days to confirm receipt of the artwork.

If the buyer does not respond within 30 days, receipt is automatically confirmed by the platform. This ensures sellers are not left waiting indefinitely.

STEP 4: FUND TRANSFER (2–5 BUSINESS DAYS)

Once receipt is confirmed (manually by the buyer or automatically after 30 days), the platform initiates the transfer. Funds typically arrive in the seller's bank account within 2 to 5 business days, depending on the bank and payment provider.