ACCESS MY ORDERS TO SHIP

Go to: Artist space > My Sales (or directly /user/artedusa/orders)

You will see all your orders with their status:

captured: Payment captured, artwork to ship

shipped: Artwork shipped, in transit

delivered: Artwork delivered to the buyer

Orders with captured status require action on your part to be shipped.

MARK AN ARTWORK AS SHIPPED

For each order with captured status, you will see a Mark as Shipped button.

Click this button to open the shipping form.

Required information:

• Carrier: Colissimo, Chronopost, UPS, DHL, or Other
• Tracking number: Required
• Shipping date: Automatically recorded at the time of validation

Once validated, the buyer automatically receives an email with the tracking number.

LINK WITH THE ESCROW SYSTEM

Reminder: The escrow system holds the sale money until confirmed shipment.

Payment timeline:

1. The buyer pays -> Status captured (money held in escrow)

2. You ship with tracking -> Status shipped

3. After shipment validation -> Automatic transfer to your Stripe Connect

4. You receive the money according to Stripe timelines (see Payment Timelines page)

IMPORTANT: You will not be paid until you have marked the order as shipped with a valid tracking number.

AVAILABLE CARRIERS

ARTEDUSA gives you the choice of carrier. Common options:

• Colissimo: La Poste service, recommended for France and Europe
• Chronopost: Express delivery, premium tracking
• UPS: International, very reliable for large artworks
• DHL: Fast international
• Other: If you use a specialized carrier (art, freight, local courier)

Tip: For fragile or high-value artworks, use a carrier specializing in art with appropriate insurance.

SHIPMENT TRACKING

Once the artwork is marked as shipped, the tracking number is displayed on the order details.

The buyer can track their order from their My Account > My Purchases space.

You can always see the shipment status in My Sales.

If the status changes to delivered, it means the carrier has confirmed delivery.

SHIPPING TIMELINES

Recommended maximum timeline: 5 business days after the sale.

If you cannot ship within this timeline, contact the buyer via ARTEDUSA messaging to inform them.

In case of excessive delay (more than 10 days without shipment), the buyer can request cancellation and an automatic refund will be issued.